Box Office Hours:
Tuesday through Friday, 1:00 pm - 5:00 pm
or online anytime!

NOTE: On performance days, the Box Office is open one hour prior to show time.

For your convenience, you may opt to purchase your tickets quickly and securely online and have them mailed to you or pick them up at the Box Office prior to the performance at the Will Call Window.

Discounts are available for groups of 15 or more and must be booked in advance.  Click here for more information.

If you leave a phone message for the Box Office, we will return it at our first opportunity within 24 hours.  Please leave your name and phone number so we can call and assist with your ticketing needs.  Serving our patrons is our first priority.  We thank you for your support.

 

Box Office Policies

Late Arrivals:  Patrons arriving once the show has begun will be seated at the discretion of the House Manager or Box Office Manager. In consideration of the rest of the audience, those arriving late may be seated toward the back of the auditorium until an appropriate time in the performance, such as a scene change, before being allowed to take their reserved seats.

Reservations: Prepaid reservations are held at Will Call until Intermission at which point other patrons may elect to move to seats that were not occupied during Act One. 

To use your Flex Passes:  Please contact the Box Office in advance, either by phone or in person, to redeem your Flex Passes for actual tickets for the specific performance you wish to attend.  We will be happy to assist you in selecting the most desirable seats that are available for that show.

Flex Pass Subscriber Exchanges: Flex Pass Subscribers may exchange their tickets up to 24 hours before a performance at no charge.  Please return your tickets to the Box Office in person during regular business hours or by mail, if time permits.  To exchange tickets by mail, enclose a note indicating the performance date you wish to attend and your seating preference. We will hold your tickets at the Box Office, or if time permits, mail your new tickets to you.  All exchanges are subject to availability.

Fixed Seat Subscriber Exchanges:  Fixed Seat Subscribers may exchange their tickets up to 24 hours before a performance for a $2 per ticket exchange fee.  Call the Box Office for assistance.

Individual Ticket Exchanges and Refunds:  Unfortunately, Individual Tickets cannot be exchanged.  The Theatre also has a 'no refund' policy. Under extreme circumstances, passes for seats of the same value will be issued for a future performance.  An extreme circumstance request must be made at least 24 hours prior to the show date.

Gift Certificates: Gift certificates are available online or through the Box Office, in person or by phone (352) 383-4616. Our Gift Certificates do not expire; they retain their face value to be used towards a ticket purchase.  The recipients may choose the performance(s) and date(s) they wish.  If purchased online through this website, a $1.50 convenience charge per ticket is applied by our ticketing service for performances that are presented until June 8, 2014; this fee will be $2.50 for tickets that are purchased for performances taking place in the 2014-2015 Season.

Children Under 5: Due to the length of our performances and for the consideration of the entire adult audience, tickets are not available for children under the age of 5 years to our Mainstage Series shows.

Patrons accompanied by under-aged children will be politely escorted from the auditorium with their other party members and offered either the option of attending another performance without the under-aged children in tow, (if seats are available on another date,) or they will be provided with a refund for all of their tickets.

Children of any age who exhibit disruptive behavior, will be required to leave the auditorium with an adult.  If the child's behavior cannot be sufficiently modified, the child and the adult may not return to the auditorium.  A refund will be issued for the tickets of the child and the adult.

Thank you for understanding and cooperating with these policies which have been established to maintain the integrity of the performance experience for our patrons.